Problem/Issue: Command files do not run properly when
called by PowerChute Network Shutdown. The command file stops before all
of the statements have executed. Solution: The command file must
use the @START command to run executable programs, and use the full path
name of the program. Path names that include spaces must be enclosed in
quotes. Arguments for the executable must be outside the
quotes.
For example, if you must run Hyperterminal and Backup in your command
file, use the syntax:
@START "c:\Program Files\Windows NT\hypertrm.exe"
arguments @START c:\Winnt\system32\backup
arguments
Problem/Issue: A PowerChute Network Shutdown client that
acquires its IP address through DHCP will lose communications with the
Network Management Card when the client renews its DHCP address lease and
acquires a different IP address. Solution: Do not use PowerChute
Network Shutdown on systems running DHCP. Each system using PowerChute
Network Shutdown must have a permanent IP address.
Problem/Issue: After installing PowerChute Network
Shutdown, a directory called tmpjex01 (or a similar name) is in the
Temp directory or at the root. Solution: Delete this
directory.
Problem/Issue: After a graceful shutdown by PowerChute
Network Shutdown, the server fails to turn on when utility power is
restored.
Due to changes in the power management feature in Windows XP SP1 and
Windows 2003, some servers with an ACPI (Advanced Configuration and Power
Interface) BIOS will not turn on when utility power is restored after an
outage. The following is an example of what may occur:
- A server is attached to an APC UPS and running PowerChute Network
Shutdown. PowerChute Network Shutdown is configured to shut down the
operating system when the UPS has been on battery for a specific time.
- When the utility power fails, causing the on-battery event,
PowerChute Network Shutdown commands the operating system to shut down
gracefully.
- Because ACPI power management is controlled by the operating system
rather than by the BIOS, when the operating system completes its
graceful shutdown, it commands the server to turn off.
- The UPS remains on battery until its shutdown delay time has
expired. When utility power is restored, the UPS provides power; the
server does not turn on.
Solution: At this time, there are
no updates available for this issue. Check Windows Update for the latest
updates and service packs for your operating system.
Problem/Issue: You are unable to install the software, or the
software is not working properly. Solution: Both of these
problems can be caused by not having Administrator privileges for the
network while installing the software. You need Administrator privileges
to install the software properly. |